We're surely disappointed that you are unhappy with your purchase. Our current return/exchange policy is as follows: We welcome all returns/exchanges within 30 days of the arrival date of your order. The returned product must be in new condition with original packaging. After that 30 day period, no returns/exchanges will be accepted.
RETURNS
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REASON FOR RETURN
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SOLUTION
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RETURN PROCESS
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Item arrived damaged.
I received the wrong item.
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DENY will replace the damaged item with the correct item.
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STEP ONE: Notify DENY Designs by completing the form below within 30 calendar days from the arrival date of your order.
STEP TWO: DENY will email you a return shipping label. You will need to print the label and attach it to your box for shipping.**Please include your packing list with your returned item**
STEP THREE: DENY will then send you the correct item within 5 business days of receiving the returned item.
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Unhappy with size, design or color
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DENY will exchange for a different item or apply a return on your item.
(There is no exchange or return available on our Create Your Own products)
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STEP ONE: Notify DENY Designs by completing the form below within 30 calendar days from the arrival date of your order.
STEP TWO: After you have completed the return/exchange form below, you will be provided with the address to ship your item back to. The customer is responsible for shipping costs to mail the item back to DENY Designs.
**Please include your packing list with your returned item**
STEP THREE: DENY will either provide you with store credit to select a new item or refund your order within 3 business days of receiving your returned item. *Please note that you will receive an email from DENY Designs on the status of your return/exchange.
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